Shipping Policy

Thank you for visiting and shopping with gobblove. We are dedicated to delivering your orders quickly, safely, and with the utmost discretion.

Below are the terms and conditions that constitute our Shipping Policy. Please review them to understand our processing times, transit durations, and shipping rates.

1. 100% Discreet Packaging Guaranteed (Your Privacy First)

We respect your privacy completely. We guarantee that your order will arrive in a 100% discreet, plain, and neutral package:

  • The Exterior: Your products will be shipped in standard brown cardboard boxes, plain padded bubble mailers, or poly mailers with absolutely no branding, logos, or markings.

  • The Shipping Label: The shipping label will only display your delivery address and a neutral sender/return name (e.g., “Logistics Center”).

  • Product Descriptions: Words like “adult toys,” “sex,” “sensual,” or specific brand names will NEVER appear on the outside of your package or on shipping manifests.

2. Order Processing Time

  • Processing Windows: All orders are processed, quality-checked, and securely packed within 1–3 business days (excluding weekends and statutory holidays) after payment confirmation.

  • Shipment Notifications: Once your order has been handed over to our logistics carrier, you will receive a shipment confirmation email containing your tracking number.

  • Note: If we experience a high volume of orders or if an item requires extra security verification, processing may be delayed by a few days. We will contact you immediately via email if there is a significant delay in shipping your order.

3. Shipping Rates & Delivery Estimates

We currently ship exclusively to the United States. All orders are dispatched from our primary fulfillment warehouse and delivered right to your doorstep:

Shipping Method

Destination

Estimated Delivery Time (Transit)

Shipping Cost

Standard Shipping

United States (US)

15 Business Days

FREE

Total Delivery Time = Processing Time (1–3 days) + Transit Time (15 days).

Please note: Delivery delays can occasionally occur due to customs clearances, peak holiday seasons, or extreme weather conditions. We appreciate your patience during these rare events.

4. Shipment Tracking

  • Real-Time Tracking: Every order includes a trackable shipping number. You can track your package directly through the link provided in your shipment confirmation email or by visiting our Track Your Order page.

  • Tracking Activation: Please allow 24–48 hours for the tracking status to update on the logistics carrier’s system after receiving your tracking number.

5. Customs, Duties, and Taxes

Since your items are dispatched from our overseas fulfillment center, packages successfully clear customs through compliant, neutral terminology to protect your privacy. gobblove handles standard import clearances; however, in rare instances where local customs or postal authorities impose additional local taxes or tariffs, these charges are the sole responsibility of the customer.

6. Wrong Address Disclaimer & Undeliverable Packages

  • Address Accuracy: It is the buyer’s responsibility to ensure that the shipping address is entered correctly at checkout. We are not responsible for packages that are misdelivered or lost due to incorrect or incomplete address details provided by the customer.

  • Returned to Sender: If a package is returned to our facility as “undeliverable” or “refused” because of an incorrect address or failure to collect the package from the local carrier, the buyer will be responsible for the reshipping fees. Original shipping costs for undeliverable packages are non-refundable.

7. Lost or Damaged Packages

If your tracking status shows “Delivered” but you have not received your package, please check around your property, with neighbors, or contact your local post office first.

If your package is confirmed lost in transit by the carrier, or arrives physically damaged, please contact our support team immediately at [email protected] within 72 hours of the delivery date with your order number and photos of the damaged packaging. We will open an investigation and arrange a replacement for you.

8. Contact Information

If you have any questions about the shipping status of your order or need assistance with tracking, please contact us:

  • Email: [email protected]

  • Response Time: Our support team responds to all shipping inquiries within 24 hours.