Thank you for shopping with us. Because we specialize in adult sexual wellness, intimate novelties, and personal care products, we enforce strict health, hygiene, and safety standards.

Please read our Return & Refund Policy carefully before finalizing your purchase. By placing an order on our website, you acknowledge and agree to the terms outlined below.

1. The 100% Hygiene Guarantee (Strict No-Return Policy on Opened Items)

  • Hygiene & Safety: Due to the intimate nature of our products and in strict compliance with public health and hygiene regulations, we cannot accept returns or exchanges on any items that have been opened, unsealed, handled, or used.
  • Final Sale: Once the manufacturer’s original shrink-wrap, seal, or packaging of an item has been broken or tampered with, that product is considered used and is strictly non-refundable and non-exchangeable. We enforce this policy unconditionally to guarantee that every customer receives a 100% pristine, sanitary, and brand-new product.

2. Eligible Returns (Unopened & Sealed Items Only)

We accept returns only for products that are in their original, unaltered condition. To qualify for a return and refund, the item must meet all of the following criteria:

  • The item must be 100% unopened, unused, and completely sealed in its original manufacturer’s packaging (including intact shrink-wrap and security seals).
  • You must contact our customer support team at support@gobblove.com within 14 days of the confirmed delivery date to request a Return Merchandise Authorization (RMA). Returns sent back without prior authorization will not be processed.
  • The product must be shipped back to our designated return address within 7 days after your RMA request is approved.

3. Return Shipping Costs

  • Customer Responsibility: For standard returns of unopened items (e.g., buyer’s remorse, accidental orders, or changing your mind), the buyer is responsible for all return shipping charges, duties, and taxes.
  • Shipping Recommendations: We highly recommend using a trackable shipping service and purchasing shipping insurance. We cannot guarantee that we will receive your returned item, and we are not liable for packages lost or damaged in transit back to our facility.
  • Non-Refundable Fees: Original shipping fees paid at checkout are strictly non-refundable.

4. Defective, Damaged, or Incorrect Items

If you receive an item that has a manufacturing defect, an electronic malfunction, or if we accidentally shipped the wrong product:

  • Reporting Window: You must report the issue to our support team within 72 hours of delivery.
  • Required Proof: Please email us at support@gobblove.com with your order number, a clear description of the issue, and photographic or video proof demonstrating the defect or damage.
  • Resolution: Once verified by our team, we will issue a brand-new replacement or a full store credit at no additional cost to you. If a replacement is unavailable, a full refund will be issued to your original payment method. Note: Products that have suffered physical damage due to customer misuse, improper charging, or lack of care do not qualify as defective.

5. Refund Processing Time

  • Inspection: Once your return package is received at our warehouse, our team will inspect it within 3–5 business days to verify that the manufacturer’s seals are fully intact.
  • Approval Notice: We will notify you via email whether your return has been approved or rejected based on the inspection.
  • Credit Issuance: If approved, your refund will be processed immediately. A credit will automatically be applied to your original method of payment (PayPal account or Credit Card).
  • Bank Processing Delays: Please note that financial institutions and credit card issuers typically take 5–10 business days to post the refund to your account statement.

6. Order Cancellations

  • Before Shipment: We process orders rapidly to ensure fast delivery. If you wish to cancel an order, you must contact us immediately. If your order has not yet been processed or packaged by our logistics team, we will cancel it and issue a full refund.
  • After Shipment: Once an order has been handed over to the shipping carrier, it cannot be canceled or intercepted. You will need to wait for the package to arrive and follow our standard “Unopened Items” return process.

7. Contact Us

For all return inquiries, RMA requests, or questions regarding our hygiene policies, please reach out to our dedicated support team:

  • Email: support@gobblove.com
  • Business Hours: We review all return requests within 24–48 hours.